Grand Hotel Zermatterhof, Zermatt
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Key details
About the Hotel
Bahnhofstrasse 55,
Zermatt,
Switzerland,
3920,
Valais
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Double Room
Max:
2 persons
325 sq. feet
Bed options:
2 Single beds
Garden view
Shower
Coffee machine
room details
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Superior Double Room
Max:
3 persons
420 sq. feet
Bed options:
2 Single beds
Garden view
Shower
Coffee machine
room details
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Superior One-Bedroom Suite
Max:
2 persons
485 sq. feet
Bed options:
2 Single beds
Garden view
Shower
Coffee machine
room details
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Price and Room Availability
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Getting around
Comprehensive guide to transport options for seamless travel
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Wi-Fi
- No parking
- Safe deposit box
- 24-hour reception
- Pets allowed
- Security
- Baggage storage
- Locker room
- Ski storage
- Elevator
- Currency exchange
- ATM/Cash machine
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness center
- Ski school
- Hiking
- Cycling
- Tennis court
- Golf course
Guest Parking
- Electric kettle
Services
- Paid airport shuttle
- Pet amenities available
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Ski pass vendor
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Business center
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cribs
- Babysitting/Child services
- Board games
- Children's play area
- Game room
Spa & Leisure
- Indoor swimming pool
- Sun loungers
- Sun terrace
- Garden area
- Spa & wellness center
- Sauna
- Turkish bath
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Treatment room
- Body wraps
- Massage
- Pool with view
Room features
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Bathtub
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
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Location
Bahnhofstrasse 55,
Zermatt,
Switzerland,
3920,
Valais
Map view
street view
Bahnhofstrasse 55,
Zermatt,
Switzerland,
3920,
Valais
City landmarks
ZermattSwitzerland
The Matterhorn
1.2
mi
Moosstrasse
Gorner Gorge
5200 ft
Church
Kapelle Winkelmatten "Zur Heiligen Familie"
1.1
mi
Sunnegga
1.5
mi
Denner Partner
4200 ft
Amusement & Theme Parks
Forest Fun-Park Zermatt
4600 ft
Church
Kapelle Blatten "Maria Rosenkranzkonigin"
4600 ft
Beach
Leisee
1.3
mi
Ski Area
Wolli park for beginners Sunnegga
1.5
mi
Garden
Ricola Herb Garden
1.2
mi
Garden
Dossen Glacier Garden
1.9
mi
Zmutt Glacier
1.7
mi
Bridges
Hangebrucke
1.9
mi
Zmutt
1.7
mi
Church
Kapelle Riffelberg "Bruder Klaus"
2.0
mi
Ski Area
Gornergrat
3.1
mi
Weiler Zmutt
Kapelle Mutt
1.7
mi
Nearby
Museums
Matterhorn Museum
500 ft
Cemetery
Mountaineer's Cemetery
600 ft
Church
St Peter's English Church
800 ft
Bridges
Photopoint Kirchbrucke bridge
600 ft
Church
Parish Church of St. Mauritius
1200 ft
Bahnhofstrasse
Walk of Climb
200 ft
Stellisee 3920 Zermatt
Stellisee
700 ft
Hinterdorfstrasse 25
Hinterdorfstrasse
700 ft
Hohbalmen
1700 ft
Castor Mountain
1700 ft
Triftbachstrasse 7
Bergfuhrerdenkmal
400 ft
Seilerwiesenstrasse 9
Obere Matten playground no. 1
1200 ft
Murmeli Brunnen
1600 ft
Restaurants
saycheese
0 ft
Bahnhofstrasse 55 Grand Hotel Zermatterhof
Restaurant Stadel
100 ft
Bahnhofstrasse 45
Alpine Gourmet Prato Borni
400 ft
Bahnhofstrasse 55 3920 Zermatt
Edward's Bar-Cafe
200 ft
Hotel Monte Rosa 3920 Zermatt
Pizzeria Ristorante Molino
500 ft
Bahnhofstrasse 52 3920 Zermatt
Gee's
300 ft
70 Bahnhofstrasse
helvetia
200 ft
Bahnhofstrasse 72
Le Gitan Grill
400 ft
Bahnhofstrasse 64
1818 Eat & Drink
300 ft
84 Bahnhofstrasse
Reviews and Ratings
Reviews from guests about their experience.
84%
loved their spa retreat and can’t wait to return.
8.4/10
Great
Rooms
7.6
Location
8.6
Service
7.4
Dining
7.6
Mitch
United States of America,
March
2025
6.8/10
My stay at Grand Hotel Zermatterhof had its highlights, particularly the stunning views of the Matterhorn and the convenient location just a short walk from the train station. However, I encountered some issues at reception regarding my hotel voucher, which left a sour note on an otherwise lovely experience. The dining options could also use improvement, especially the slow service at the brasserie.
Rooms
8.0
The rooms were beautifully furnished and clean, offering a lovely view of the Matterhorn from the comfort of my bed. However, I found the pillows somewhat uncomfortable, which affected my sleep quality.
Service
7.0
The attention from the staff was impressive, particularly from Tanja and Sebastian, who went out of their way to assist me. Despite the welcoming atmosphere, I felt the reception staff could be more knowledgeable and accommodating.
Location
8.0
Being located near the church provided a perfect vantage point for views, though the constant ringing was quite disruptive, especially at night. I appreciated being within walking distance to various shops and cable car connections.
Dining
6.0
Breakfast was good with a variety of choices, but the experience at the brasserie left much to be desired due to the limited menu and slow service. I was happier ordering from the breakfast menu instead.
Facilities
8.0
The hotel boasts a well-maintained environment and a nice little spa that I found quite relaxing after my days out. The ski room was also convenient for storing my equipment, which added to my convenience.
Donna
United States of America,
January
2025
7.2/10
I truly enjoyed my stay at Grand Hotel Zermatterhof, with its prime location lending easy access to everything in the heart of Zermatt. The service was really good, as staff consistently went above and beyond to assist me, and the luxurious room offered lovely views of the Matterhorn. However, I did find the bed pillows to be somewhat uncomfortable, which detracted a little from the experience.
Rooms
8.0
My room was spacious and elegantly designed, complete with a coffee bar and a cozy bed. I appreciated the dual sink and the rolling fire channel on the TV, but the pillows were a bit uncomfortable.
Service
10.0
The staff was incredibly friendly and attentive throughout my stay. From the concierge assisting with activity planning to the warm welcome at check-in, their service was truly great.
Location
10.0
The hotel's central location made it easy to explore Zermatt and enjoy the amazing views of the Matterhorn, which I savored each morning while stepping out onto the front steps.
Dining
9.0
Breakfast was a highlight, featuring diverse and delicious options in a beautifully designed room with live music enhancing the atmosphere. I particularly enjoyed the wide selection of vegan choices.
Facilities
9.0
The wellness spa was impressive with excellent amenities, including a pool and multiple relaxation rooms. There were also great services like complimentary horse and carriage rides, which added to my nice experience.
Charles
United States of America,
December
2024
6.4/10
My stay at the Grand Hotel Zermatterhof in Zermatt had its ups and downs. The hotel is beautifully appointed with stunning views of the Matterhorn and elegant decor. However, I faced multiple hiccups with the service, particularly at breakfast and with my room reservation. The experience could have been more streamlined, especially given the hotel's reputation.
Rooms
6.0
My room offered a lovely view of the Matterhorn, but it was smaller than expected and without the requested balcony. I was disappointed to learn that there were available rooms with balconies, which added to my frustration.
Service
5.0
The service was quite inconsistent. While some staff were friendly, I encountered rudeness and a lack of professionalism, especially when handling my room requests and restaurant reservations.
Location
8.0
The hotel is centrally located, just a few minutes from the train station and local attractions, making it convenient for exploring Zermatt.
Dining
5.0
While the breakfast room was beautifully designed, the service was slow and disorganized. Several items ran out quickly, which was disappointing for such a reputed hotel.
Facilities
9.0
The wellness spa was impressive, offering a variety of services and a beautiful pool area, which I appreciated after a long day of skiing.
William
United States of America,
November
2024
6.8/10
My stay at Grand Hotel Zermatterhof had its high points and some disappointing moments. I was absolutely mesmerized by the stunning views of the Matterhorn from my room, and the decorations for my birthday celebration were a lovely touch. However, the service left much to be desired, as there were frustrating instances with restaurant reservations and room discrepancies that dampened the experience. Overall, while the hotel has potential, the customer service didn't match the five-star expectations.
Rooms
6.0
I enjoyed a room with a beautiful view, but it was smaller than I anticipated and lacked the balcony I requested. It was obviously disappointing to not have the space I hoped for, especially after confirming it ahead of time.
Service
5.0
The service was quite chaotic, especially with the concierge. When my friends and I tried to make dinner plans, we were directed to a closed restaurant and struggled to get reservations at the hotel’s own dining options. It felt like there was a lack of coordination and attention to detail.
Location
7.0
The location is certainly central, making it easy to explore Zermatt. However, I found that getting to the ski lifts wasn't as convenient without arranging taxis in advance.
Dining
8.0
Breakfast was a real highlight, with a variety of delicious options and pleasant atmosphere enhanced by live piano music, though service for additional items was slow and somewhat disorganized.
Facilities
7.0
The wellness area was inviting, and I appreciated the complimentary carriage ride. However, I was disappointed that the spa facilities' hours weren't accommodating for my schedule.
Richard
United States of America,
November
2024
5.6/10
My stay at Grand Hotel Zermatterhof was truly magical, with amazing views of the Matterhorn that I woke up to each morning. The location was perfect, just a short stroll to the train station and surrounding shops and restaurants. The complementary horse-drawn carriage ride added a charming touch, but I did find the noise from the nearby church bells a bit disruptive at times.
Rooms
10.0
I enjoyed staying in a spacious room that was elegantly designed and offered magnificent views. It felt luxurious with thoughtful details like Swiss chocolates upon arrival.
Service
10.0
The staff were incredibly attentive and went above and beyond. From the check-in with Jazmin to the insightful dining recommendations from Franz, I felt genuinely cared for.
Location
10.0
Being in the heart of Zermatt, I loved the convenience of having restaurants and the train station just minutes away. The walk to the Matterhorn Glacier Paradise was also good.
Dining
10.0
Breakfast was a real highlight, served in a beautifully designed room with live music and a buffet that offered a wide variety of delicious options. I even enjoyed fondue at one of the hotel’s restaurants, which was excellent.
Facilities
10.0
The spa was a luxurious treat, and while I didn't get to try it fully, I admired its offerings and the beautiful ambiance throughout the hotel.
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