Grand Hotel Zermatterhof | Zermatt ★ Book Spa Rooms, Wellness Deals & Guest Reviews

Book here and pay

10% less

than on Booking.com!

Key details

About the Hotel

Bahnhofstrasse 55, Zermatt, Switzerland, 3920

Grand Hotel Zermatterhof, a 5-star hotel with a rating of 9.2/10 on Booking.com, features luxurious accommodations, an award-winning spa, and three restaurants including a Michelin-star option. Known for its traditional luxury establishment, the hotel also promotes sustainable development practices.

Rooms & Amenities

Guest rooms at Grand Hotel Zermatterhof are equipped with a personal ski locker and feature views of the Matterhorn or village. Options include spacious suites featuring fireplaces and balconies, as well as deluxe double rooms with modern furnishings. Free WiFi and a mini-bar are standard in all accommodations.

Dining Options

The hotel boasts three dining options, including the Michelin-starred Alpine Gourmet Prato Borni, which serves Valais-style cuisine. Brasserie Lusi offers classic French dishes with mountain views, while saycheese! specializes in traditional Swiss fondue. A well-stocked wine list complements the dining experience.

Leisure & Activities

Grand Hotel Zermatterhof features the Vita Borni spa area, which includes a spacious pool, sauna, and treatment options using Matterhorn Swiss Mineral Cosmetics. Guests can also enjoy activities like skiing and hiking with access to nearby cable cars and funiculars. A terrace provides sunniest spots for relaxation.

Services & Events

The hotel provides services such as electric car pickups from the Zermatt train station, enhancing convenience for guests. It supports sustainable initiatives and offers a comprehensive setting for corporate events and private celebrations, with space for 12 to 180 participants.

View all

Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room Deluxe

Max:

2 persons

325 sq. feet

Bed options:

2 Single beds

Garden view

Shower

Coffee machine

room details

Check Prices

Classic Superior Double Room

Max:

3 persons

420 sq. feet

Bed options:

2 Single beds

Garden view

Shower

Coffee machine

room details

Check Prices

Superior One-Bedroom Suite

Max:

2 persons

485 sq. feet

Bed options:

2 Single beds

Garden view

Shower

Coffee machine

room details

Check Prices

Show all roomsLess

Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Zermatt700 ft

Airports

Sion (SIR) 47.8 mi

Agno (LUG) 100.5 mi

Train

Zermatt railway station2000 ft

Train400 ft

Bus

Bus stop 7.4 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Parking

Luggage storage

Locker room

24-hour services

24-hour reception

General

No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
Pets allowed
Security
Luggage storage
Locker room
Ski storage
Lift
Currency exchange
ATM/Cash machine
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Ski school
Hiking
Cycling
Tennis court
Golf course

Guest Parking

Electric kettle

Services

Paid airport shuttle
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Ski pass vendor
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Board games
Children's play area
Game room

Spa & Leisure

Indoor swimming pool
Sun loungers
Sun terrace
Garden area
Spa & wellness centre
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Treatment room
Body wraps
Massage
Pool with view

Room features

Heating
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Bathtub
Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Bahnhofstrasse 55, Zermatt, Switzerland, 3920

Map view

street view

Bahnhofstrasse 55, Zermatt, Switzerland, 3920

City landmarks

ZermattSwitzerland

The Matterhorn

1.2 mi

Moosstrasse

Gorner Gorge

5200 ft

Church

Kapelle Winkelmatten "Zur Heiligen Familie"

1.1 mi

Sunnegga

1.5 mi

Denner Partner

4200 ft

Theme Park

Forest Fun-Park Zermatt

4600 ft

Church

Kapelle Blatten "Maria Rosenkranzkonigin"

4600 ft

Beach

Leisee

1.3 mi

Ski Area

Wolli park for beginners Sunnegga

1.5 mi

Garden

Ricola Herb Garden

1.2 mi

Garden

Dossen Glacier Garden

1.9 mi

Zmutt Glacier

1.7 mi

Bridge

Hangebrucke

1.9 mi

Zmutt

1.7 mi

Church

Kapelle Riffelberg "Bruder Klaus"

2.0 mi

Ski Area

Gornergrat

3.1 mi

Weiler Zmutt

Kapelle Mutt

1.7 mi

Nearby

Museum

Matterhorn Museum

500 ft

Cemetery

Mountaineer's Cemetery

600 ft

Church

St Peter's English Church

800 ft

Bridge

Photopoint Kirchbrucke bridge

600 ft

Church

Parish Church of St. Mauritius

1200 ft

Bahnhofstrasse

Walk of Climb

200 ft

Stellisee 3920 Zermatt

Stellisee

700 ft

Hinterdorfstrasse 25

Hinterdorfstrasse

700 ft

Hohbalmen

1700 ft

Castor Mountain

1700 ft

Triftbachstrasse 7

Bergfuhrerdenkmal

400 ft

Seilerwiesenstrasse 9

Obere Matten playground no. 1

1200 ft

Murmeli Brunnen

1600 ft

Restaurants

saycheese

0 ft

Bahnhofstrasse 55 Grand Hotel Zermatterhof

Restaurant Stadel

100 ft

Bahnhofstrasse 45

Alpine Gourmet Prato Borni

400 ft

Bahnhofstrasse 55 3920 Zermatt

Edward's Bar-Cafe

200 ft

Hotel Monte Rosa 3920 Zermatt

Pizzeria Ristorante Molino

500 ft

Bahnhofstrasse 52 3920 Zermatt

Gee's

300 ft

70 Bahnhofstrasse

helvetia

200 ft

Bahnhofstrasse 72

Le Gitan Grill

400 ft

Bahnhofstrasse 64

1818 Eat & Drink

300 ft

84 Bahnhofstrasse

Reviews and Ratings

Reviews from guests about their experience.

64%

loved their spa retreat and can’t wait to return.

6.4/10

Nice

Rooms

7.6

Location

8.6

Service

7.4

Dining

7.6

Mitch

United States, March 2025

6.8/10

My stay at Grand Hotel Zermatterhof had its highlights, particularly the stunning views of the Matterhorn and the convenient location just a short walk from the train station. However, I encountered some issues at reception regarding my hotel voucher, which left a sour note on an otherwise lovely experience. The dining options could also use improvement, especially the slow service at the brasserie.

Rooms

8.0

The rooms were beautifully furnished and clean, offering a lovely view of the Matterhorn from the comfort of my bed. However, I found the pillows somewhat uncomfortable, which affected my sleep quality.

Service

7.0

The attention from the staff was impressive, particularly from Tanja and Sebastian, who went out of their way to assist me. Despite the welcoming atmosphere, I felt the reception staff could be more knowledgeable and accommodating.

Location

8.0

Being located near the church provided a perfect vantage point for views, though the constant ringing was quite disruptive, especially at night. I appreciated being within walking distance to various shops and cable car connections.

Dining

6.0

Breakfast was good with a variety of choices, but the experience at the brasserie left much to be desired due to the limited menu and slow service. I was happier ordering from the breakfast menu instead.

Facilities

8.0

The hotel boasts a well-maintained environment and a nice little spa that I found quite relaxing after my days out. The ski room was also convenient for storing my equipment, which added to my convenience.

Donna

United States, January 2025

7.2/10

I truly enjoyed my stay at Grand Hotel Zermatterhof, with its prime location lending easy access to everything in the heart of Zermatt. The service was really good, as staff consistently went above and beyond to assist me, and the luxurious room offered lovely views of the Matterhorn. However, I did find the bed pillows to be somewhat uncomfortable, which detracted a little from the experience.

Rooms

8.0

My room was spacious and elegantly designed, complete with a coffee bar and a cozy bed. I appreciated the dual sink and the rolling fire channel on the TV, but the pillows were a bit uncomfortable.

Service

10.0

The staff was incredibly friendly and attentive throughout my stay. From the concierge assisting with activity planning to the warm welcome at check-in, their service was truly great.

Location

10.0

The hotel's central location made it easy to explore Zermatt and enjoy the amazing views of the Matterhorn, which I savored each morning while stepping out onto the front steps.

Dining

9.0

Breakfast was a highlight, featuring diverse and delicious options in a beautifully designed room with live music enhancing the atmosphere. I particularly enjoyed the wide selection of vegan choices.

Facilities

9.0

The wellness spa was impressive with excellent amenities, including a pool and multiple relaxation rooms. There were also great services like complimentary horse and carriage rides, which added to my nice experience.

Charles

United States, December 2024

6.4/10

My stay at the Grand Hotel Zermatterhof in Zermatt had its ups and downs. The hotel is beautifully appointed with stunning views of the Matterhorn and elegant decor. However, I faced multiple hiccups with the service, particularly at breakfast and with my room reservation. The experience could have been more streamlined, especially given the hotel's reputation.

Rooms

6.0

My room offered a lovely view of the Matterhorn, but it was smaller than expected and without the requested balcony. I was disappointed to learn that there were available rooms with balconies, which added to my frustration.

Service

5.0

The service was quite inconsistent. While some staff were friendly, I encountered rudeness and a lack of professionalism, especially when handling my room requests and restaurant reservations.

Location

8.0

The hotel is centrally located, just a few minutes from the train station and local attractions, making it convenient for exploring Zermatt.

Dining

5.0

While the breakfast room was beautifully designed, the service was slow and disorganized. Several items ran out quickly, which was disappointing for such a reputed hotel.

Facilities

9.0

The wellness spa was impressive, offering a variety of services and a beautiful pool area, which I appreciated after a long day of skiing.

William

United States, November 2024

6.8/10

My stay at Grand Hotel Zermatterhof had its high points and some disappointing moments. I was absolutely mesmerized by the stunning views of the Matterhorn from my room, and the decorations for my birthday celebration were a lovely touch. However, the service left much to be desired, as there were frustrating instances with restaurant reservations and room discrepancies that dampened the experience. Overall, while the hotel has potential, the customer service didn't match the five-star expectations.

Rooms

6.0

I enjoyed a room with a beautiful view, but it was smaller than I anticipated and lacked the balcony I requested. It was obviously disappointing to not have the space I hoped for, especially after confirming it ahead of time.

Service

5.0

The service was quite chaotic, especially with the concierge. When my friends and I tried to make dinner plans, we were directed to a closed restaurant and struggled to get reservations at the hotel’s own dining options. It felt like there was a lack of coordination and attention to detail.

Location

7.0

The location is certainly central, making it easy to explore Zermatt. However, I found that getting to the ski lifts wasn't as convenient without arranging taxis in advance.

Dining

8.0

Breakfast was a real highlight, with a variety of delicious options and pleasant atmosphere enhanced by live piano music, though service for additional items was slow and somewhat disorganized.

Facilities

7.0

The wellness area was inviting, and I appreciated the complimentary carriage ride. However, I was disappointed that the spa facilities' hours weren't accommodating for my schedule.

Richard

United States, November 2024

5.6/10

My stay at Grand Hotel Zermatterhof was truly magical, with amazing views of the Matterhorn that I woke up to each morning. The location was perfect, just a short stroll to the train station and surrounding shops and restaurants. The complementary horse-drawn carriage ride added a charming touch, but I did find the noise from the nearby church bells a bit disruptive at times.

Rooms

10.0

I enjoyed staying in a spacious room that was elegantly designed and offered magnificent views. It felt luxurious with thoughtful details like Swiss chocolates upon arrival.

Service

10.0

The staff were incredibly attentive and went above and beyond. From the check-in with Jazmin to the insightful dining recommendations from Franz, I felt genuinely cared for.

Location

10.0

Being in the heart of Zermatt, I loved the convenience of having restaurants and the train station just minutes away. The walk to the Matterhorn Glacier Paradise was also good.

Dining

10.0

Breakfast was a real highlight, served in a beautifully designed room with live music and a buffet that offered a wide variety of delicious options. I even enjoyed fondue at one of the hotel’s restaurants, which was excellent.

Facilities

10.0

The spa was a luxurious treat, and while I didn't get to try it fully, I admired its offerings and the beautiful ambiance throughout the hotel.

Access exclusive early booking discounts.

Choose your spa escape today!

Check Rates

Grand Hotel Zermatterhof, Zermatt

About the Hotel

Rooms & Amenities

Dining Options

Leisure & Activities

Services & Events

Choose your room type

Price and Room Availability

Getting around

Facilities

General

Sports & Fitness

Guest Parking

Services

Dining

Business

Children

Spa & Leisure

Room features

Bathroom

Self-catering

Media

Room decor

Location

Reviews and Ratings