What is the check-in and check-out policy at Grand Hotel Zermatterhof?
Check-in is from 15:00 and check-out is until 12:00.
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Grand Hotel Zermatterhof, Zermatt
776US$
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Key details
About the Hotel
Bahnhofstrasse 55,
Zermatt,
Switzerland,
3920,
Valais
- Steps from the Matterhorn Museum
Perfect
9.3
9.7
4.3
Loved by guests
"The breakfast room came alive each morning with the soft, enchanting melodies of a pianist playing familiar home country tunes, adding a touch of magic to our day."
"Another really appreciated bonus was the free lift back to the station at the end of our visit in the hotel's beautiful carriage pulled by an equally beautiful and friendly horse."
"We chose a room with a stunning view of the Matterhorn and the town square."
Grand Hotel Zermatterhof, a 5-star Zermatt hotel with a 9.2/10 Booking.com rating, offers luxurious accommodations and unparalleled service. The hotel features three restaurants, a spa area with a pool and sauna, and free Wi-Fi access. Guests enjoy a seamless experience with transportation from the train station provided by an electric car or horse-drawn carriage.
Rooms & Amenities
Rooms at Grand Hotel Zermatterhof include luxury suites and spacious doubles, some featuring Matterhorn views and personal ski lockers. Each room is equipped with modern amenities such as a Nespresso coffee machine and mini-bar. Guests benefit from free Wi-Fi throughout the hotel.
Dining Options
Dining options include the Michelin-starred Alpine Gourmet Prato Borni, serving local dishes and refined cuisine.
Leisure & Services
Leisure facilities feature the
Events & Local Area
Grand Hotel Zermatterhof
“The Grand Hotel Zermatterhof offers something truly special: a heartfelt and immersive experience. From Michelin-starred dining to horse-drawn carriage arrivals, it's clear that excellence isn't just a goal, but a standard achieved. Its long-standing tradition of hospitality, combined with modern luxury, creates a memorable stay in Zermatt.”
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Double Room Deluxe
2 persons
30 m²
2 Single beds
Shower
Coffee machine
room details
Superior One-Bedroom Suite
2 persons
45 m²
2 Single beds
Shower
Coffee machine
room details
Corner One-Bedroom Suite Matterhorn View
2 persons
45 m²
2 Single beds
Shower
Coffee machine
room details
Chalet Suite Balcony
2 persons
60 m²
2 Single beds
Shower
Coffee machine
room details
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Price and Room Availability
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Wi-Fi
- Safe deposit box
- 24-hour reception
- Pets allowed
- Security
- Luggage storage
- Locker room
- Ski storage
- Lift
- Currency exchange
- ATM/Cash machine
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Ski school
- Hiking
- Cycling
- Tennis court
- Golf course
Guest Parking
- Electric kettle
Services
- Paid airport shuttle
- Pet amenities available
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Ski pass vendor
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Board games
- Children's play area
- Game room
Spa & Leisure
- Indoor swimming pool
- Sun loungers
- Sun terrace
- Garden area
- Spa & wellness centre
- Sauna
- Turkish bath
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Treatment room
- Body wraps
- Massage
- Pool with view
Room features
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Bathtub
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
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Dining Onsite
Grand Hotel Zermatterhof presents a delightful array of dining experiences, each steeped in local flavors and inviting atmospheres. From traditional Swiss cuisine to timeless French brasserie fare, the culinary offerings promise an intimate and memorable encounter for every palate.
Alpine Gourmet Prato Borni
Local Swiss cuisine
Ambiance
A blend of traditional and modern elements, creating a romantic setting.
Key Offerings
Indulge in local cheeses melted into fondue and raclette, complemented by a platter of Valais dried meats and finishing with a Toblerone fondue.
Reservation
Recommended for a fine dining experience.
Open for dinner from Monday to Sunday, 19:00 - 22:00.
Saycheese!
Local Swiss specialties
Ambiance
Cozy and traditionally styled, perfect for informal gatherings.
Key Offerings
Enjoy a hearty experience of Swiss fondue featuring a variety of cheeses, alongside a selection of regional wines.
Reservation
Advisable, especially during peak times.
Open for dinner from Monday to Sunday, 17:00 - 22:00.
Brasserie Lusi
French and International cuisine
Ambiance
Timeless French brasserie feel, ideal for both casual and elegant dining.
Key Offerings
Highlights include chef's selected dishes like foie gras and fillet of Irish beef, and an exceptional award-winning wine list.
Reservation
Recommended for those seeking a fine dining experience.
Open from Monday to Sunday, 12:00 - 22:00.
Location
Bahnhofstrasse 55,
Zermatt,
Switzerland,
3920,
Valais
Map view
Bahnhofstrasse 55,
Zermatt,
Switzerland,
3920,
Valais
City landmarks
Landmark
The Matterhorn
1.9
km
Landmark
Gorner Gorge
1.6
km
Church
Kapelle Winkelmatten "Zur Heiligen Familie"
1.9
km
Landmark
Sunnegga
2.5
km
Landmark
Denner Partner
1.3
km
Theme Park
Forest Fun-Park Zermatt
1.4
km
Church
Kapelle Blatten "Maria Rosenkranzkonigin"
1.4
km
Beach
Leisee
2.1
km
Ski Area
Wolli park for beginners Sunnegga
2.4
km
Garden
Ricola Herb Garden
1.9
km
Garden
Dossen Glacier Garden
3.0
km
Landmark
Zmutt Glacier
2.8
km
Bridge
Hangebrucke
3.0
km
Landmark
Zmutt
2.7
km
Church
Kapelle Riffelberg "Bruder Klaus"
3.2
km
Ski Area
Gornergrat
5.0
km
Landmark
Kapelle Mutt
2.7
km
Nearby
Museum
Matterhorn Museum
130 m
Cemetery
Mountaineer's Cemetery
160 m
Church
St Peter's English Church
220 m
Bridge
Photopoint Kirchbrucke bridge
170 m
Church
Parish Church of St. Mauritius
350 m
Bahnhofstrasse
Walk of Climb
40 m
Stellisee 3920 Zermatt
Stellisee
200 m
Hinterdorfstrasse 25
Hinterdorfstrasse
210 m
Hohbalmen
490 m
Castor Mountain
490 m
Triftbachstrasse 7
Bergfuhrerdenkmal
100 m
Seilerwiesenstrasse 9
Obere Matten playground no. 1
350 m
Murmeli Brunnen
460 m
Restaurants
saycheese
0 m
Bahnhofstrasse 55 Grand Hotel Zermatterhof
Restaurant Stadel
30 m
Bahnhofstrasse 45
Alpine Gourmet Prato Borni
120 m
Bahnhofstrasse 55 3920 Zermatt
Edward's Bar-Cafe
60 m
Hotel Monte Rosa 3920 Zermatt
Pizzeria Ristorante Molino
150 m
Bahnhofstrasse 52 3920 Zermatt
Gee's
70 m
70 Bahnhofstrasse
helvetia
60 m
Bahnhofstrasse 72
Le Gitan Grill
100 m
Bahnhofstrasse 64
1818 Eat & Drink
80 m
84 Bahnhofstrasse
Explore Zermatt
Activities Near Grand Hotel Zermatterhof
Matterhorn Museum
2 minutes' walk
Historical insights into Zermatt, showcasing local culture and the Matterhorn's mountaineering history.
Mountaineer's Cemetery
2 minutes' walk
A tribute to climbers who perished in the mountains, surrounded by serene alpine beauty and reflective atmosphere.
Gorner Gorge
19 minutes' walk
Natural wonder featuring dramatic cliffs and waterfalls, perfect for photography and leisurely walks.
Sunnegga
30 minutes' walk
Scenic area for hiking and skiing, offering breathtaking views of the Matterhorn and family-friendly activities.
saycheese
1 minute' walk
Casual dining with a focus on Swiss cheese dishes and fondue, perfect for family gatherings and groups.
Restaurant Stadel
1 minute' walk
Charming atmosphere serving local Swiss specialties, known for its traditional recipes and seasonal menu.
Alpine Gourmet Prato Borni
2 minutes' walk
Upscale dining featuring modern alpine cuisine and an extensive wine list, ideal for romantic dinners.
Edward's Bar-Cafe
1 minute' walk
Lively bar offering local drinks and casual vibes, often hosting live music events and social gatherings.
Getting around
Reviews and Ratings
Reviews from guests about their experience.
Mitch
United States,
March
2025
6.8/10
My stay at Grand Hotel Zermatterhof had its highlights, particularly the stunning views of the Matterhorn and the convenient location just a short walk from the train station. However, I encountered some issues at reception regarding my hotel voucher, which left a sour note on an otherwise lovely experience. The dining options could also use improvement, especially the slow service at the brasserie.
Rooms
8.0
The rooms were beautifully furnished and clean, offering a lovely view of the Matterhorn from the comfort of my bed. However, I found the pillows somewhat uncomfortable, which affected my sleep quality.
Service
7.0
The attention from the staff was impressive, particularly from Tanja and Sebastian, who went out of their way to assist me. Despite the welcoming atmosphere, I felt the reception staff could be more knowledgeable and accommodating.
Location
8.0
Being located near the church provided a perfect vantage point for views, though the constant ringing was quite disruptive, especially at night. I appreciated being within walking distance to various shops and cable car connections.
Dining
6.0
Breakfast was good with a variety of choices, but the experience at the brasserie left much to be desired due to the limited menu and slow service. I was happier ordering from the breakfast menu instead.
Facilities
8.0
The hotel boasts a well-maintained environment and a nice little spa that I found quite relaxing after my days out. The ski room was also convenient for storing my equipment, which added to my convenience.
Donna
United States,
January
2025
7.2/10
I truly enjoyed my stay at Grand Hotel Zermatterhof, with its prime location lending easy access to everything in the heart of Zermatt. The service was really good, as staff consistently went above and beyond to assist me, and the luxurious room offered lovely views of the Matterhorn. However, I did find the bed pillows to be somewhat uncomfortable, which detracted a little from the experience.
Rooms
8.0
My room was spacious and elegantly designed, complete with a coffee bar and a cozy bed. I appreciated the dual sink and the rolling fire channel on the TV, but the pillows were a bit uncomfortable.
Service
10.0
The staff was incredibly friendly and attentive throughout my stay. From the concierge assisting with activity planning to the warm welcome at check-in, their service was truly great.
Location
10.0
The hotel's central location made it easy to explore Zermatt and enjoy the amazing views of the Matterhorn, which I savored each morning while stepping out onto the front steps.
Dining
9.0
Breakfast was a highlight, featuring diverse and delicious options in a beautifully designed room with live music enhancing the atmosphere. I particularly enjoyed the wide selection of vegan choices.
Facilities
9.0
The wellness spa was impressive with excellent amenities, including a pool and multiple relaxation rooms. There were also great services like complimentary horse and carriage rides, which added to my nice experience.
Charles
United States,
December
2024
6.4/10
My stay at the Grand Hotel Zermatterhof in Zermatt had its ups and downs. The hotel is beautifully appointed with stunning views of the Matterhorn and elegant decor. However, I faced multiple hiccups with the service, particularly at breakfast and with my room reservation. The experience could have been more streamlined, especially given the hotel's reputation.
Rooms
6.0
My room offered a lovely view of the Matterhorn, but it was smaller than expected and without the requested balcony. I was disappointed to learn that there were available rooms with balconies, which added to my frustration.
Service
5.0
The service was quite inconsistent. While some staff were friendly, I encountered rudeness and a lack of professionalism, especially when handling my room requests and restaurant reservations.
Location
8.0
The hotel is centrally located, just a few minutes from the train station and local attractions, making it convenient for exploring Zermatt.
Dining
5.0
While the breakfast room was beautifully designed, the service was slow and disorganized. Several items ran out quickly, which was disappointing for such a reputed hotel.
Facilities
9.0
The wellness spa was impressive, offering a variety of services and a beautiful pool area, which I appreciated after a long day of skiing.
William
United States,
November
2024
6.8/10
My stay at Grand Hotel Zermatterhof had its high points and some disappointing moments. I was absolutely mesmerized by the stunning views of the Matterhorn from my room, and the decorations for my birthday celebration were a lovely touch. However, the service left much to be desired, as there were frustrating instances with restaurant reservations and room discrepancies that dampened the experience. Overall, while the hotel has potential, the customer service didn't match the five-star expectations.
Rooms
6.0
I enjoyed a room with a beautiful view, but it was smaller than I anticipated and lacked the balcony I requested. It was obviously disappointing to not have the space I hoped for, especially after confirming it ahead of time.
Service
5.0
The service was quite chaotic, especially with the concierge. When my friends and I tried to make dinner plans, we were directed to a closed restaurant and struggled to get reservations at the hotel's own dining options. It felt like there was a lack of coordination and attention to detail.
Location
7.0
The location is certainly central, making it easy to explore Zermatt. However, I found that getting to the ski lifts wasn't as convenient without arranging taxis in advance.
Dining
8.0
Breakfast was a real highlight, with a variety of delicious options and pleasant atmosphere enhanced by live piano music, though service for additional items was slow and somewhat disorganized.
Facilities
7.0
The wellness area was inviting, and I appreciated the complimentary carriage ride. However, I was disappointed that the spa facilities' hours weren't accommodating for my schedule.
Richard
United States,
November
2024
5.6/10
My stay at Grand Hotel Zermatterhof was truly magical, with amazing views of the Matterhorn that I woke up to each morning. The location was perfect, just a short stroll to the train station and surrounding shops and restaurants. The complementary horse-drawn carriage ride added a charming touch, but I did find the noise from the nearby church bells a bit disruptive at times.
Rooms
10.0
I enjoyed staying in a spacious room that was elegantly designed and offered magnificent views. It felt luxurious with thoughtful details like Swiss chocolates upon arrival.
Service
10.0
The staff were incredibly attentive and went above and beyond. From the check-in with Jazmin to the insightful dining recommendations from Franz, I felt genuinely cared for.
Location
10.0
Being in the heart of Zermatt, I loved the convenience of having restaurants and the train station just minutes away. The walk to the Matterhorn Glacier Paradise was also good.
Dining
10.0
Breakfast was a real highlight, served in a beautifully designed room with live music and a buffet that offered a wide variety of delicious options. I even enjoyed fondue at one of the hotel's restaurants, which was excellent.
Facilities
10.0
The spa was a luxurious treat, and while I didn't get to try it fully, I admired its offerings and the beautiful ambiance throughout the hotel.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
No parking available.
Internet
is available in for free.
Breakfast
A buffet breakfast is served at affordable prices.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are allowed on request.
Languages
English, German, French, Italian
Year renovated:
2009
Number of floors:
5
Number of rooms:
66
FAQs
About Grand Hotel Zermatterhof
Is there an airport transfer service available at Grand Hotel Zermatterhof?
The hotel provides a paid airport shuttle service.
How far is Grand Hotel Zermatterhof from Zermatt Railway Station?
The hotel is approximately 0.5 km from Zermatt Railway Station.
What are the dining options available at Grand Hotel Zermatterhof?
The hotel features three on-site restaurants, including the Michelin-starred Alpine Gourmet Prato Borni.
What recreational facilities are available at Grand Hotel Zermatterhof?
Guests can enjoy an indoor swimming pool, fitness centre, spa services, and access to activities like hiking and cycling.
What amenities are available in the guest rooms at Grand Hotel Zermatterhof?
Rooms include a flat-screen TV, safety deposit box, coffee machine, and free Wi-Fi.
Are there any children's facilities at Grand Hotel Zermatterhof?
The hotel offers a children's play area and babysitting services.
What languages do the staff at Grand Hotel Zermatterhof speak?
Staff members speak German, English, and French.
How far is Grand Hotel Zermatterhof from Gorner Ridge?
The hotel is approximately 14 km from Gorner Ridge.
What dining options are nearby Grand Hotel Zermatterhof?
Nearby restaurants include Pizzeria Ristorante Molino, saycheese, Brasserie Lusi, and several others within 0.5 km.
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